We have found our service from DotMailer for sending out our notices and information mailings to be generally reliable and convenient.
However we are aware that some emails are not getting through. Some are "Soft bounced" usually for say a full in-box at the receivers end or a temporary hitch at the receiving mail server. Some are "Hard bounced". These are incorrect email addresses not recognised by mail servers or sometimes they are regarded as Spam by the servers. This latter is particularly likely on business servers.
If you have not been getting the emails you expect there are a few things which will help us get through. Company IT departments can be asked to "Whitelist" our mail account insurancesurveyors-mail.org. This confirms to the system that the emails are not spam and they are then permitted into the system. If this cannot be done, an alternative is to use a private email address; so far we have found no problems with any of these services.
Also please be sure to up-date us on your current email address when it changes for any reason by using the contact facility on this site and using the heading "New Email Address".